TERMS AND CONDITIONS OF SALE

1. The term CBKI refers to the company incorporated as Complete Bathroom & Kitchen Installations Ltd. 
2. The quotation provided by CBKI is expressly limited to the work packages identified in the fee table unless otherwise agreed in writing.
3. The client is responsible for the payment of any local authority fees that may arise following the implementation of a home improvement project.
4. CBKI will not be responsible for any delays experienced as a direct result of late payments by the client.
5. CBKI will not be responsible for any delays arising from the late delivery of material or equipment supplied by the client.
6. CBKI will not be responsible for any delays arising from events outside of their direct control.
7. All clients are required to notify their buildings and contents insurers of intent to carry out home improvement works and ensure adequate protection is in force for the duration of the works.
8. CBKI will advise the cost implication for any requested changes to the agreed scheme noted on the quotation and will require a written instruction from the client prior to the implementation of any additional works.
9. We have not made provision for any works associated with buried or hidden services or any other concealed anomalies not readily identifiable at the time of survey, or absent from the quotation.
10. The quotation does not make provision for any remedial works to the existing plumbing and heating installations that may be exposed during the course of new installation works.
11. The quotation does not make provision for any remedial works to the existing electrical installation that may arise following the mandatory ‘test and inspection’ of newly installed lighting and power circuits.
12. The client is responsible for the discharge any restrictive covenants or other property related legal considerations that may influence the proposed installation work.
13. We have not made provision for any items not specifically mentioned within the quotation.
14. Where equipment supplied by the client is found to be defective or damaged, any cost associated with its removal and replacement will be billed as an additional charge which will be notified prior to commencement.
15. Payment terms are notified on the quotation.
16. We do not store client payment information or share details with any third parties.
17. Cancellation of orders must be submitted in writing to Complete Bathroom & Kitchen Installations Ltd, 17 Bainton Road, Bucknell OX27 7LT or by email to kit@cbki.uk  Please note that there will be a pro-rata charge for any works already performed up to and including the cancellation date. This may include costs for any non-refundable pre order items or applicable restocking fees.  CBKI will provide a full refund of all fees paid for works that have not been implemented or incurred cost.  Refunds are typically processed within seven days of receipt of written cancellation.
18. Payments to be made by bank transfer unless otherwise agreed in writing.
19. CBKI will never issue a change of bank account payment details by email or at short notice.  Should you receive any email or other correspondence to this effect then please call us directly on 07855 322 018 or 01869 249 166 for confirmation prior to making any payments.
20. The client is responsible for ensuring the health and safety of our operatives whilst working in their property which includes the provision of a COVID safe working environment.